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Northgate pick/pack review
1Our understanding
Northgate Supply moved into a new warehouse in the spring, and picking errors have risen since. Wrong and short picks are reaching customers as the busiest months approach. The aim is a pick/pack flow that holds up, and shift supervisors confident running it, before peak season begins.
2Objectives
- Find where and why picks go wrong, by shift, aisle and order type.
- A redesigned pick/pack flow the supervisors can run from day one.
- Every shift supervisor trained on the new flow before peak season.
3Approach and phases
Observe operations (weeks 1–2). We shadow day and night shifts and log every mis-pick by type and aisle.
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Engagement is billed against the milestones in §3. An initial deposit of 30% is invoiced on signature; the remaining balance is split across milestone acceptance dates and due net 14 from each invoice.
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Can we add weekly payouts for smaller makers? §4 looks great otherwise.
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